Service Cloud (Agentforce Service)
- Case Management
- Chat
- Bot
- Knowledge
- LEX Service Console
- Omni Channel
- Digital Engagement Channels
Platform Integration
- Salesforce integration patterns
- Industry best practices
- Enterprise system integrations
- Custom middleware transformation
- Micro-services architecture
- Real time vs batch
- Mobile
- Telephony (CTI / BYOT)
Financial Services Cloud
- Wealth & Asset Management
- Households
- Financial Summary
- Integration with financial data sources
- Insurance & Claims
- KYC (Know Your Client)
- Advisor-oriented approach